Business hours
Our rooms and phone lines are open 9am-4pm Monday to Friday, appointment times may be out of these hours depending on demand
We are closed weekends and public holidays.
24/7 cover for Urological emergencies only is available on 9382 4999 for patients of Western Urology and for referring Doctors. Out of hours on call cover is shared between our surgeons.
Your referral
There are no first available appointments, all appointments are prioritised according to clinical need.
For a new appointment to be made a referral needs to have been received so that the clinical urgency may be determined and any investigations that might be required prior to the appointment are arranged. Please include contact details and date of birth on the referral as well as an email address, Medicare number and private health fund details.
All pages of the referral need to be sent through including any relevant test results attached. See the Contact Us page for addresses to send the details to
A current referral is required so that you can claim a rebate from Medicare for your initial appointment and any follow up appointments. Please note that this is a Medicare requirement, not a requirement of Western Urology. For returning patients please check the validity of your referral prior to your appointment.
Some Surgeons at this practice do not see public patients, unless this is for a procedure that is not provided in public hospitals such as vasectomy or vasectomy reversal.
Billing and fees
All consultation fees are payable on the day of consultation and outpatient consultation fees are not rebatable by private health insurers.
For procedures in hospital we will always endeavor to provide a written quotation where practicable prior to any surgical procedure of our surgeon’s fee. This will list anticipated item number(s) allowing you to check rebates with your private health insurer. This estimate will not include services provided by other doctors, including radiologists, anaesthetists and pathologists, nor other costs associated with your stay in the hospital/day surgery unit eg. accommodation, pharmacy and physiotherapy.
Any concerns about fees should be discussed prior to surgery.
If you do not wish to incur any out of pocket expenses then your GP can refer you to a Public Hospital for free public treatment.
Further information about medical fees is available here.
The decision to undertake surgery can be stressful and sometimes challenging. All Surgeons at this practice will respect your decision to seek a second opinion at any time.
Second opinions
Your anaesthetist
Your Anaesthetist will arrange to contact you prior to your operation to discuss your anaesthetic and answer any questions that you may have.
Privacy
This practice adheres to National Privacy Policy (NPP) principles. A copy is available on request.
In simple terms, your medical details or results will not be released to anyone but you (unless you consent otherwise).
Your X-rays and clinical details may be presented in clinical audit, multi-disciplinary team or radiology meetings where this will assist with your proper surgical care.
Enquiries
Generally, questions of a medical nature should be reserved for the time of consultation with your Surgeon.
Enquiries regarding bookings, appointments, accounts or admissions should be directed to the appropriate Doctor's secretary.
Problems
This practice aims to provide the highest quality surgical care. We need to know if we have fallen short in any way. Discuss any concerns that you have with secretarial staff or your Surgeon.
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